Why This Generation Is More Comfortable Getting Treated Online
The data is more specific than the usual assumption — and the actual gap might surprise you.
Reviewed by the EdClinic Editorial Team · our research standards · not a substitute for professional medical adviceComfort with getting healthcare online isn't evenly distributed across age groups, and the data on this is more specific than the usual "younger people like apps" assumption.
What the actual survey data shows
A 2025 PYMNTS Intelligence survey of over 2,000 U.S. consumers found roughly three in ten Gen Z and millennial respondents use telehealth. Separately, J.D. Power's telehealth satisfaction research has found a real generational split — younger patients report meaningfully higher satisfaction than older patients, who more often report friction with digital tools themselves rather than the care they receive.
Why it's not just an age preference
Rock Health's 2024 Consumer Adoption of Digital Health Survey found the willingness to share health data with providers stays fairly consistent across generations — the gap shows up more in comfort with the technology itself than in comfort with the underlying idea of remote care. That's a meaningfully different finding than "older people don't trust telehealth."
BiltRx
BiltRx runs a dedicated ED track alongside their broader men's health catalog — a straightforward option if you'd rather evaluate with a provider that also covers other areas down the line.
View Offer Paid LinkWhat this means practically
If you're older and the interface itself feels like the barrier rather than the concept of an online evaluation, that's a documented, common experience — not a sign you're not "the type" for this. Providers with genuinely simple, low-friction intake design exist specifically because this gap is real and well-studied.